Privacy Policy

A Given Gift (“we”, “our”, “us”) takes your privacy very seriously.

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Please read this Privacy Policy carefully to see how we will treat the personal information that you provide to us either when using this website (the “Site”) or in other circumstances when we collect data from you. We will take reasonable care to keep your information secure and to prevent any unauthorised access or use of it. We process all information in accordance with applicable UK data protection legislation. We may change this Privacy Policy from time to time and the change will take effect once the revised Privacy Policy is available on this Site. Therefore, please refer to this Policy each time you submit your personal information.

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Introduction

This Policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website(s) and website(s) owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this Policy.

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The A Given Gift (“Site”) is owned by A Given Gift Ltd (AGG). We recognise that many visitors to our website(s) are concerned about the information they provide to us and how we treat that information. Our goal at A Given Gift is to make your experience on our website as good as it can be.

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This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. The A Given Gift website(s) complies with all UK national Laws and requirements for user privacy.

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Gathering and Use of Information

In order to give website users the most robust experience possible, we may request information from you on a voluntary basis.

Where you provide personal data to A Given Gift, the data will only be used for the service you have requested. Your personal information may be used to inform you of any up and coming events, promotions and news from A Given Gift. We will not pass your information onto third-parties.

This website does not automatically capture or store personal data from visitors to the Site, other than to log the user's IP address and session information. This information is used only for the administration of the Site and in the compilation of aggregated statistics to measure the use of this Site.

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This website utilises cookies. Cookies are text files that identify your computer to our server and provide us with non-personal statistical information about what you do on the website. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you refuse a cookie it may prevent the proper operation of the Site. When you first visit the Site you will be asked if you wish to accept that cookies will be used.

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This Privacy Policy applies only to this website. It does not cover the links within the Site linking to other websites. The A Given Gift website links to other social sites including Facebook, Twitter, Instagram, WhatsApp, and YouTube. These can leave tracking cookies on users machines. A Given Gift is not responsible for the privacy and security of these Sites.

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Cookies

We use cookies to make your experience of the A Given Gift website as good as it can be. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website as well as allowing you to share content from this Site on Facebook, Twitter, Instagram, WhatsApp, You Tube, Spotify and other social networks.

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If cookies are disabled you may not find your experience of the Site very good or in some circumstances the Site may not be accessible at all. By using this website and adjusting your browser adjusted to accept cookies we take this, and your continued use of our website, to mean that you are happy with the use of cookies on this Site. However, if you'd prefer to restrict, block or delete cookies from this, or any other website, you can use your browser to do this.

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We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

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We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

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This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor information and usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, where visitors have come to the Site from and the pages they visited but will not store, save or collect personal information.

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To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We have included sharing buttons on our Site so that you can easily share our content on social networks. Cookies are set by Facebook, Twitter, YouTube, Instagram, Spotify, Google+ and a number of other existing and emerging social media platforms.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

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Links

The A Given Gift website may contain links to other (external) websites, and we make every effort to only link to websites that share our high standards of decency, fairness, and integrity. However, those other websites are governed by their own terms of use and privacy policies, which may be substantially different from ours. A Given Gift does not hold any responsibility for the information that they collect. A Given Gift is not responsible for the privacy and security of these Sites.

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Information Collection and Use

How do we collect information?

AGG collects information when you directly give it to us (“Directly Provided Data”) or when you give us permission to obtain from other accounts (“User Authorised Data”)

We may collect data from you at a number of different points across the Site, and through the events we run including:

• e-mail enquiries, contributions or your views to us;

• entering into competitions;

• registering to receive or download information or documentation; or

• purchasing goods or services from us, including all ticketing transactions made through any ticket agent.

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The information that you are asked to provide will vary depending on the reason for the collection. In some instances, for example, if you purchase goods or services from us, the provision of certain information will be mandatory.

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Please note that if you choose to participate in any discussion forum on the Site you may disclose personal information about yourself to other participants. If you do so this is at your own risk.

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When you sign up for our Site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

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Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone. We may use this information to inform you of goods and services you may be interested in through targeted advertising across social media platforms. You can change your social media privacy settings in your privacy settings in each of your social media accounts.

Where we sell tickets to events, A Given Gift will collect data from ticket buyers, via ticket agents and may contact you with event information or marketing messages about future events. You should ensure that you have updated your marketing preferences when purchasing your tickets, through these ticket agents.

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Any tickets purchased for an event will be sold by one of A Given Gift’s ticket agents. All tickets sold via LHGtickets.com will be sold via Ticketmaster. On occasions other third party ticket agents may be used including Eventbrite.

To view Eventbrite's privacy policy - click here

To view Ticketmaster's privacy policy - please click here

 

A Given Gift may also collect your data via SMS campaigns and competitions. When you enter any competitions you must provide marketing consent for any future marketing opportunities.

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How long do we keep your data for?

A Given Gift will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the services to you.

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Collection and Management of Information

This Site is hosted on behalf of A Given Gift in the UK by Wix. As a result Wix Studio may have access to and process the information that you provide to us on the Site.

Any data collected via the A Given Gift website(s) will be accessible by the Site administrators, including Wix.

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Registration Forms

A Given Gift will not sell or rent your personally identifiable information, gathered as a result of filling out the Site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

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We will use your personal information:

• to respond to your enquiry;

• to acknowledge any contribution that you may make;

• to administer the relevant competition;

• to send information to you;

• to fulfil any contract that we may enter into with you;

• for research purposes;

• to send marketing information to you in accordance with the provisions set out below; or

• for other reasonable purposes for which you have provided such information.

If you become a customer of ours by purchasing goods or services from us we may send you further information that is related to your purchase, by post or e-mail, or contact you by telephone. If you do not wish to receive this information or be contacted please contact helpdesk@agivengift.com.

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We, our holding, subsidiary and sister companies and selected third-parties (such as our commercial partners) may like to send you marketing information, by post, e-mail, or SMS. We will only do this if you have indicated that you are happy to receive such information when you submit your details to us.

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On occasions we may ask you to submit your views to us via a contact form, or survey. We will circulate the results of this internally for training and management purposes. We may also publish your views on this Site, or in other media. If you do not want us to do this, please let us know when you submit your views.

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We may aggregate the information you send to us with other data (so that you cannot be identified from that data) and use that aggregated data for administrative purposes and/or share it with other people.

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With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

• You can verify the details you have submitted to A Given Gift by contacting our customer services team helpdesk@agivengift.com.

• Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

• You can also contact us by the same method to change, correct, or delete your personal information controlled by A Given Gift regarding your profile at any time. Please note however, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.

• Feel free to update us on your details at any point by updating your preferences on any email communications you receive.

• You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.

 

Sharing Information

We will share your information with our affiliates and third-party service providers only if this is necessary or reasonably required for any of the purposes above. Such third-party service providers are not entitled to use your information for their own purposes. We may also share your information with our commercial partners for marketing purposes (in accordance with the paragraph entitled “WE will use your personal information:” above) if you have indicated that you are happy to receive such information. Some of these third-parties may be located outside of the United Kingdom, including in countries where data protection Laws might not exist or be of a lower standard than the EU. If you wish to opt out of this, please email helpdesk@agivengift.com.

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Protection Information

We are committed to protecting your privacy and we implement various security measures in relation to our processing and transfer of personal data. However, the nature of the Internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised persons.

You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us helpdesk@agivengift.com.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our Policy may occur at any time. We will endeavour to publicise any changes.