Delivery & Returns Policy
Due to increased order volume and the impact of COVID-19, please expect delays in the processing and dispatching of orders.
We are working hard to get your order to you as quickly as possible, you will receive an email notification as soon as your order has been dispatched.
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UK Deliveries
Standard UK Delivery - Delivery takes 5-7 working days from when your order has been dispatched. Please be advised that due to increased order volume and the impact of COVID-19, your order may take longer than usual to be dispatched. We will notify you via email as soon as your order leaves our warehouse.
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We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day, New Years’ Day and other Public Holidays.
Store Pickup (Currently unavailable) - You can choose to pick up your order from our warehouse FREE of charge by selecting "Store Pickup" in the checkout and choosing your collection date. Your order will be available on your selected date and a confirmation email will be sent once it has arrived in the warehouse.
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International Deliveries
We are currently only able to offer delivery to the UK. Should International delivery be enabled, this will be added as a postage option at checkout. Delivery times will change depending on the country of delivery. Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
International deliveries may be subject to import duties and taxes which will be levied when the order reaches the delivery address. It us up to the person receiving the parcel to cover these costs, unfortunately these charges are out of our control and can vary widely from country to country, so we are unable to predict what they may be. For more accurate information please contact your local customs office before placing your order.
Additional Information
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready. We will inform you if your item is out of stock and a reasonable delivery time scale.
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Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.
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PO Boxes - Please note that we do not ship to PO Box Addresses or freight forwarding addresses.
BFPO address - We are currently unable to send items to British Forces Post Offices (BFPO).
Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us.
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Returns
If you need to return an item to us, please send it back to us within 30 days of receiving the order (Unless faulty).
Face coverings, items of jewellery and Items that have been personalised for you, unless faulty, are not eligible for a refund or exchange.
Items that you are returning to us (excluding faulty products) must be returned in a re-saleable condition, We would like this to mean that you have kept the original packaging and labels and that the product is unused.
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We recommend that you return items to us via registered post (you will need to pay for delivery costs which is non-refundable).
How do I make a return?
Please send your item(s) to:
A Given Gift
Attn: Returns Department
The Music Factory
Jessop Way
Newark
NG24 2ER
Accompanied by your sales receipt or covering note detailing your requirements (Refund/Exchange)
We reserve the right to refuse to refund or exchange if the conditions above are not met.
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For any additional information regarding returns, please contact us at: helpdesk@agviengift.com
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